Benchpress

From Invoice to Cash and Collections, feel covered with our Services



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Fulfillment Services

The end-to-end process begins with management of Customer Credit & Sales orders and ends with the Collections & application of Customer payments i.e. Invoice to Cash

Our comprehensive process flow – from Invoice to Cash – is designed by industry experts to validate compliance and resolution.

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Card Front


 

  • > $30 MN

    Unique

    Cash applications payments handled

  • 129k

    Order processing Print, online & package order


  • 30k

    Customer support All communication - email, phone, tickets

  • 178k

    Renewals / Label Run / Despatch

  •  > $558 MN

    Cash applications payments handled

  • >427k

    Order processing Print, online & package order

  • <10k

    Unidentified payments (suspense a/c)

  • >79k

    Customer support
    All communication – email, phone, tickets

  • >413k

    Renewals / Label Run / Despatch

  • <25K

    Unapplied Cash (monthly)

Features

 

Customer Payments/
Cash Application		 HighWire’s Fulfillment Service includes Accounts Receivable Management (ARM) to match a customer’s payment to corresponding invoice in the seller’s AR ledger.
Reporting – Financial / Circulation HighWire provides clients with an overview of their financial status by communicating financial activities and performance over specific time periods.
Order Management/ Master Data (Cancellation/ Refund) HighWire’s order management starts the moment an order is placed and concludes only after the customer has received their package, ensuring end-to-end customer satisfaction.
Invoicing (Debit/Credit/ Proforma) HighWire’s invoicing provides clients all pertinent information, such as products/services costs, descriptions, and payment terms, allowing for seamless, hassle-free transaction between buyer and seller.
Customer Service/
Lapser Chasing		 Efficient lapser chasing is achieved by skillfully coordinating tasks across multiple teams to resolve issues promptly at every stage.
Credit Control/
Receivables / Payables		 HighWire takes proactive measures to ensure timely payment collection via reminder letters, emails, phone calls, and other appropriate channels when payments become overdue towards invoices issued.
Credit Card Processing (CyberSource, Worldpay) HighWire ensures secure real-time payment processing for clients through trusted 3rd-party gateways, allowing for instant payment blocking and debit on customer credit cards in a PCI-DSS compliant environment.
Renewal Reminders & Returns Management HighWire manages these needs by sending timely email notices prior to expiration and managing undelivered shipments in the best interest of publishers.
Label Run &
Despatch Instructions		 HighWire uses system-driven processes to generate soft copies of mailing labels for physical distribution, simplifying the instruction preparation process thus ensuring timely delivery.
Reconciliation An expert team matches transactions against monthly statements to identify discrepancies, ensuring that internal cash register balances align with the corresponding bank statements.
Dashboards Comprehensive reports and metrics to monitor business performance, identify correlations between reports, and perform health checks on multiple metrics simultaneously.

Fulfillment Value Added Services

  • Analytics

  • Lapser Chasing

  • Future Roadmap Support / Business Impact Projects

Diverse Experience across ERPs

 

HighWire has subject matter experts from diverse systems and backgrounds. Our expertise (THINK) around different software ensures that our clients get the best experience, irrespective of their parent ERP.

Multi-Industry Teams Handling Varied Domains

 

HighWire’s domain knowledge extends to multiple industries and functions. Employees from diverse backgrounds lend the Service offering ‘advantage’ across a broader spectrum of businesses

Consumer Packaged Goods

Pharmaceuticals

Insurance

Banking

Infrastructure Automation

Process Excellence

Special Projects

Accounts Receivable/Payable

Intercompany and General Accounting

Collections / Deductions Master Data and Contract Management

Operational Excellence is a way of life at HighWire

62%

Trained and tested on lean six sigma

2 – 3%

Higher SLA delivery than contracted on average, when leveraging HighWire’s governance model

43%

Issue resolution time reduction using ALERT functionality

30%

Bandwidth investment (LDC) in driving business outcome projects with value share under the transformation roadmap

4x

Less attrition on accounts leveraging EWS methodology

Key Benefits

 

 

Secure Processes comply with PCl-DSS, ISO,SOX, and GDPR Tailored governance playbook for optimal organizational and business alignment
Expert IPteam reduces hand-offs for market leaders On-site & Remote transitions follow 3-stage gate process: Define/Design,Transfer, Run
Sponsorship ensures CXO alignment for program success Global delivery model for all-weather operations i.e. aid different time zones

How do you earn 'Gain Share'

Collections

 

Cash Collection ensures business growth and our Teams help to get Your customers pay in time with the right tracking systems in place besides providing forecasting reports of DSO and DDSO

Recovery/3rd party Collections

 

Aged Invoices Customers need to be flagged, and their credit put on hold. Our Teams review this periodically to update bad debt forecasts and undertake rigorous collections for minimum due or Restructuring towards final settlement

Dispute resolution

 

Effective resolution helps businesses with cash flow. Our Teams identify and communicate with customers to resolve disputes where there is denial to pay the invoice and/or deductions taken by customers over remittances
Carrying Overdue Accounts Receivable has a cost that can put you on a Cash flow tightrope


Contractual obligations remain Integral including Service penalties; if found in breach of Service levels

Case Studies


Email Traffic

 

 

Find out how the HighWire team worked to alleviate related problems caused by email traffic

Read More →


Undelivered Returns

 

 

Read to know more about one of the most common problems that plague publishers and how the HighWire teams created Business Impact

 

Read More →


Cashflow Impact

 

 

Find insights on how the Teams accelerated getting Cash into the Bank

 

What Our Customers Have to Say

Here in the US we are celebrating Random Acts of Kindness Week

 

I just wanted to let you all know I so appreciate working with you all;

 

you are a great team!

 
 
 
 
 

Dava Silvia

Order Fulfillment Assistant
MIT Press
20 February 2024

Thanks so much!

 

I hear everything is going great and your team is very responsive. Thank you.

 

American Physiological Society

 
 
 
 
 
 

Stacey Burke Publications Director – Open Access Transformation, Digital & Marketing Engagement

18 January 2024

Just wanted to take a minute, and applaud, as well as thank you all, for your continuous, timely support !!

 

You are all, very much appreciated !!

 

We’re a Great Team!!

 

I’m happy to have you all as members!!!

 

*Keep on Rockin’ it !!*

 

Carol Baker – Wolters Kluwer

Vendor Invoicing Accounts Payable

23 October 2023

Thanks so much, I appreciate your time and help with everything!

 

MPS seems very organized, from what I can tell, and it’s great to hear you’re double checking 2021-22 subscription data😊

 

Thanks to you All ~

 
 
 
 
 

Dan – Rockefeller University Press

7 September 2023

I thought I’d feedback some appreciation from one of our account manager, Jo Cook.

 

I had a long conversation with her this morning and during the call she mentioned to me how happy she is with Novini Muivah. That Novini is punctual and is a real joy to working with, always very helpful when ever Jo has a query.

 

@ Novini – really much appreciated and thank you

 
 
 

Jurgens van Niekerk – Royal Pharmaceutical Press
FCCA Operations Manager
27 April 2023

I am very pleased with MPS’ performance throughout this renewal season. This has led to a much smoother renewal process for both CSP and our customers.

 

It is clear that you and your team have put great effort into updating your processes and that attention to detail has been taken.

 

I would like to extend my utmost gratitude to both you and your team for your hard work and dedication.

 

Alyssa Smeltzer – CSP

Director, Sales Operations

24 March 2023

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