June 14th, IET - Savoy Place
London Lunch & Learn
On June 14th during London Tech Week, our exclusive London Lunch & Learn session explored some future technology trends and how they may impact upon scholarly publishing.
We explore how other sectors have handled significant change in their business models and discuss how growing the demands in customer experience are shaping technology.
Customer experience and customer behaviours have changed dramatically over the past decade, both driven
by and driving digital disruption. Leading brands across multiple sectors have been forced to re-evaluate how they deliver service to end-users, and their business models have transformed dramatically.
There is a growing expectation that the services we use be ever-more tailored, real-time and seamlessly integrated into our everyday lives. On the other hand, consumers are more engaged than ever before in how their personal data is being held and used, and governments the world over are reacting to this shift, bringing in new legislation around data.
At the same time, the competitive dimension has shifted enormously with barriers to entry lowering across industries. Those unable to compete in the past can now launch new products and services which challenge the norm and change industries forever.
How can we balance these factors? What learnings can we take from other consumer industries? In this session Mick will take a look at some of the disruption in sectors such as banking, music and retail and pose the question: what does this mean for scholarly publishing?
In a climate of fake news and alternative facts where even the climate itself is a matter of debate, trust has never been simultaneously so important and so seriously challenged. Journalistic and scientific fact-checking is becoming ever-more critical to public policy and our daily lives. As disseminators and amplifiers of knowledge, scholarly publishers have a role to play on the front lines in the battle against fake news and misinformation.
How does a community that relies on rigour and accuracy preserve the integrity of information across academic literature while also championing innovation and access?
What can the world of scholarly communications learn from other sectors which are struggling with these issues?With a slew of new technologies (Factmata, Jigsaw [within Alphabet], plus others) and processes being developed to create tools around tackling misinformation, how might we look at integrating these into our publishing workflows?
Collin Colburn, Forrester – AI and IAs: Exclusive Report from Forrester Intelligent Agents (IAs) are not on their way, they are already here, and it is only a matter of time before they are present in all kinds of scenarios. We need to start preparing now. From a trust perspective, how do we know what an IA is telling us is true?
IAs like Alexa, Google Assistant, Siri, and Cortana are on the rise globally. In the US, 45% of households have an IA in the home, and more consumers are using their IA to ask questions and get information. But what happens when we start bringing IAs into the workplace, the university or the laboratory?
In this session, Forrester analyst Collin Colburn will distil and explain the current capabilities of IAs and voice search and present a brand-new update on where the future of this technology might be going.
Scholarly publishing is far from perfect, but nonetheless plays a crucial role in the dissemination of knowledge. How can we modernise publishing to increase its benefits while decreasing its inefficiency?
Daniel will discuss how publishing can be automated, reducing inevitable imperfection and delays caused by manual steps. In addition, we’ll discuss machine-readability, a precursor to effective voice search, as well as living literature such that users can interact with and improve upon it in real-time.
What is the ideal system for scholarly publication in the future? How can publishers use automation and standards to ensure machine-readability and increased interaction with scholarly literature?
This panel discussion between all the morning's speakers will give a chance for us to widen and cross-pollinate the discussion, and will include an interactive Q&A in which all attendees are encouraged to participate.
Being in a position to participate in collaboration and discussions with shared customers and industry colleagues provided a unique opportunity to hear first-hand the goals, pain points and success stories of publishers across the entire content processing and hosting environment.