Factsheet: HighWire Identity
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HighWire Identity, delivered via SAMS Sigma, provides your users with a single sign-on to access scholarly content, across multiple websites. It enables you to identify each user and provides you with a simple, flexible way to license content and control access. Bottom line: you can know who has been accessing your websites no matter where they are hosted.
Providing users with a single sign-on to access all your content, across multiple websites means no more re-signing in when they switch between resources. This is a much more efficient and satisfying user experience. Users are much less likely to abandon your sites. HighWire Identity also enables you to plug-in other identity data sources to get a single customer view. Not only can you understand your users better, but you can use this insight to serve them more relevant content in ways they want to consume it.
The identity management functionality provides a single login point for all forms of identity - including usernames, library cards, IP, Shibboleth and Referrer IDs.
The self-service admin UI provides all the information and tools required to instantly administer clients, users, subscriptions, vouchers and reports.
Communicate changes automatically to users or institutions via email, messages or notifications.
API integration with other enterprise software ensures all your systems work in harmony, and HighWire Identity provides an overarching single customer view.
Gain insights into the patterns of your user’s usage behavior, explore your data for further publishing opportunities.
Your users want to access content in a variety of situations - at home, at the library, in their department - and often want to access a number of sites. This can require a separate login format for every situation; a poor user experience resulting in users abandoning their sessions.
HighWire Identity enables quick registration and a single point of sign-in for all your content, in all situations. The sign-in also persists as your users move between tabs or windows. This simple sign-in delivers a much more efficient and satisfying user experience, meaning you users are much less likely to abandon the process.
When you want to add content subscriptions, add or change client details, issue access tokens or run reports, you may have to use different systems for each task. When your clients want to add new administrators, allow users to access content off-site, or view usage statistics, they often have to file support requests with the Publisher.
Self-service administration in a single clear interface. Publishers have a single view of all your clients, users, and subscriptions, with the ability to add and edit information instantly, run reports and issue access vouchers. Clients can access a single view of their subscriptions, COUNTER usage, and an exact view of their organization’s login details.
As a publisher, you are likely to have a complex IT enterprise setup with a range of systems that store user identities. It can be difficult to maintain consistent data on your users making regulatory compliance challenging, communicating with your customers difficult. and having a single view of your users almost impossible.
HighWire Identity provides easy integration via APIs, ensuring CRM and eCommerce systems can automatically update a user’s entitlements. The solution supports publisher configurable custom data fields; all the bespoke data held in other systems can be reflected in SAMS Sigma. When you view a client or user profile in SAMS Sigma, it is a genuine Single Customer View.
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