Simple, flexible access control and identity management

As a publisher, you need to control access to your content in line with your commercial agreements. At the same time, many of the leading publishers are now prioritizing and investing in improving the experience for end users. So, how do you keep control, but make access for users quick, easy and flexible?

More than access control, it’s the first user experience

HighWire Identity, delivered via SAMS Sigma, provides your users with a single sign-on to access scholarly content, across multiple websites. It enables you to identify each user and provides you with a simple, flexible way to license content and control access. Bottom line: you can know who has been accessing your websites no matter where they are hosted.

Providing users with a single sign-on to access all your content, across multiple websites means no more re-signing in when they switch between resources. This is a much more efficient and satisfying user experience. Users are much less likely to abandon your sites. HighWire Identity also enables you to plug-in other identity data sources to get a single customer view. Not only can you understand your users better, but you can use this insight to serve them more relevant content in ways they want to consume it.

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Common user scenarios

Simple registration and single sign-on for enhanced user experience

A common problem

Your users want to access content in a variety of situations - at home, at the library, in their department - and often want to access a number of sites. This can require a separate login format for every situation; a poor user experience resulting in users abandoning their sessions.

How we help

HighWire Identity enables quick registration and a single point of sign-in for all your content, in all situations. The sign-in also persists as your users move between tabs or windows. This simple sign-in delivers a much more efficient and satisfying user experience, meaning you users are much less likely to abandon the process.

Self-service admin for you and your client

A common problem

When you want to add content subscriptions, add or change client details, issue access tokens or run reports, you may have to use different systems for each task. When your clients want to add new administrators, allow users to access content off-site, or view usage statistics, they often have to file support requests with the Publisher.

How we help

Self-service administration in a single clear interface. Publishers have a single view of all your clients, users, and subscriptions, with the ability to add and edit information instantly, run reports and issue access vouchers. Clients can access a single view of their subscriptions, COUNTER usage, and an exact view of their organization’s login details.

Understand your users with a single customer view

A common problem

As a publisher, you are likely to have a complex IT enterprise setup with a range of systems that store user identities. It can be difficult to maintain consistent data on your users making regulatory compliance challenging, communicating with your customers difficult. and having a single view of your users almost impossible.

How we help

HighWire Identity provides easy integration via APIs, ensuring CRM and eCommerce systems can automatically update a user’s entitlements. The solution supports publisher configurable custom data fields; all the bespoke data held in other systems can be reflected in SAMS Sigma. When you view a client or user profile in SAMS Sigma, it is a genuine Single Customer View.

  • 99.97%

    Uptime delivered

  • 85m

    Monthly search requests

  • 60m

    Monthly users

  • 200m

    Key activities per month

  • 80m

    Unique visitors per month

  • 28m

    Downloads per month

  • 15m

    New content alerts per month

  • 7m

    Search requests per month

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