Helping you to connect the best minds to the most people

Deciding which technology solution to invest in can be challenging enough; knowing how you’re going to get the best out the technology to ensure you meet yours goals can be another challenge all together.

Our consulting team acts as a partner, helping you to get the best out of your publishing technology. We offer support, advice, and the expertise you need to understand and leverage your data to better inform how you manage, enrich and disseminate content.

Get the most out of your data

With HighWire’s advanced reporting capabilities, you can see publishing performance, user information, article impact, and usage reports. The challenge for many organizations, however, is turning this information into knowledge.

Together, we help you understand the best ways to extract knowledge from your data in order to deliver content that resonates now and in the future.

Get in touch with our team today for more information.

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Features and benefits

  • Identity management and single customer view

  • UX design and best practice

  • Discovery and engagement

  • Understanding your user personas

  • Data and search analysis

Common user scenarios

Journal impact analysis

A common problem

Journal Impact Factor (JIF) is an industry recognized measurement, but how do you to know what’s driving the performance of your journal(s) up or down? You may have access to the data but what actionable intelligence and reporting is provided to your editorial and journal management teams; “I have the data, but I’m not sure how best to use it”.

How we can help

Our experienced team utilise the powerful reporting and insights capability of the HighWire Analytics tools Impact Vizor and Usage Vizor to work with your in-house team to scope, define and agree actionable plans that will help to improve the performance of your journals.

Usage and Impact data analysis

A common problem

When you want to add content subscriptions, add or change client details, issue access tokens or run reports, you may have to use different systems for each task. When your clients want to add new administrators, allow users to access content off-site, or view usage statistics, they often have to file support requests with the Publisher.

How we can help

Our data mining and analysis services provide in-depth analysis of both usage and article impact analysis, without blocking internal resource and slowing down the normal function of your business. Providing data driven solutions and strategies to grow your business and keep ahead of the curve that can be both actioned and tracked.

Expert design review

A common problem

When your site was launched you used the latest technology and undertook user testing to ensure the journeys, features and content were exactly what your users wanted. Time has passed; more content has been published, features have changed, and new technologies have come along, only some of which you’ve be able to embrace.

How we can help

Our User Experience consultants review your site against general design principles and best practices, take your business goals, areas of concern, and anecdotal user feedback into account, and document any identified usability issues. The output report can be used to implement short-term fixes as well as review the longer-term direction of your platform requirements.

  • 99.97%

    Up-time delivered

  • 85m

    Monthly search requests

  • 60m

    Monthly users

  • 200m

    Key activities per month

  • 80m

    Unique visitors per month

  • 28m

    Downloads per month

  • 15m

    New content alerts per month

  • 7m

    Search requests per month

Transform your digital services

Speak to an expert

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